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Our website address is:
We last amended our privacy policy on November, 1st 2018. We encourage you to periodically check the Site for announcements of any amendments to our privacy policy.

  • Our privacy policy describes the ways in which we collect, store, use and protect your personal information and it is important for you. By “personal information” we mean information that can be associated with a specific person and can be used to identify that person.
  • We do not consider anonymized information to constitute personal information as it cannot be used to identify a specific person. We collect personal information from you when you use or its related websites and services (“Site”) (including, without limitation, when you communicate, or participate in chat, or when you telephone or email our customer support team).By providing us with your personal information you expressly consent to us processing your personal information in accordance with the terms of our privacy policy.
  • We may amend our privacy policy at any time by posting a revised version on the Site. The revised version will be effective at the time we post it and, following such posting, your continued use of the “Site” will constitute your express consent to us continuing to process your personal information in accordance with the terms of our revised privacy policy.


  • Registration: As part of your registration on the Site, you will be asked to provide us with certain personal information, such as your name, email address, and country of residence. In order for the website to provide a safe and useful service, it is important for to collect, use, publish, and share user (personal) information.
  • Collection: Information posted on is publicly available. We hold your personal information on servers that can be located in India, Europe, and the United States. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in India, Europe, and the United States. We collect, store, and may share the following personal information:
    • email address, contact information, user information, user activity, photos and (depending on the service used) sometimes financial information (if applicable)
    • computer sign-on data, statistics on page views, traffic to and from and response to advertisements when applicable;
    • other information, including users’ IP address and standard web log information.
    • we may collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.
  • Protecting your personal information: We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. You must enter your username and password each time you want to access your account or make transactions on the Site. Choose your password carefully. Never share your username and password with anyone. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the Profile & Settings section of the Site.
  • Use: We use users’ personal information to:
    • provide our services
    • resolve disputes, collect fees (when applicable), and troubleshoot problems;
    • encourage safe trading and enforce our policies;
    • personalize users’ experiences, measure interest in our services, improve our services and inform users about services and updates;
    • communicate marketing and promotional offers to you according to your preferences;
    • do other things for users as described when we collect the information.
    • we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP) to analyze user trends and improve the administration of the Site.
  • Disclosure: We don’t sell or rent users’ personal information to third parties for their marketing purposes without users’ explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement. In the event of a sale of Open Mercado, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential buyer for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies. Additionally, information relating to items you are buying or selling (number of Asks, Proposals, and Deals) are displayed on the Site. This information can also include details of your user ID, country of residence, and length of time since joining
  • Communication and email tools: You agree to receive marketing communications about consumer and business goods and services on behalf of our third party advertising partners unless you tell us that you prefer not to receive such communications. If you don’t wish to receive marketing communications from us, simply indicate your preference by following directions provided with the communication. You may not use our site or communication tools to harvest addresses, send spam or otherwise breach our Terms of Use or Privacy Policy. We may automatically scan and manually filter messages sent via our communication tools for malicious activity or prohibited content. If you use our tools to send content to a friend, we don’t permanently store your friends’ addresses or use or disclose them for marketing purposes. To report spam from other users, please contact customer support.
  • Un-Subscription: To unsubscribe from our email offers or communications email support at
  • Security: We use lots of tools (e.g., passwords, and physical security) to protect your personal information against unauthorized access and disclosure.Site members may need to share personal information with each other to complete transactions on the Site, and you should respect, at all times, the privacy of other Site members.We cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site member. This privacy policy does not cover your release of your personal information to another Site member.You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).You acknowledge and agree and you shall use personal information received from another Site member in accordance with all applicable laws.
  • Accessing, reviewing and amending your personal information: You can access and review your personal information in the Profile & Settings section of the Site.If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the Profile & Settings section on the Site or, alternatively, by contacting our customer support team. Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law. All personal electronic details will be kept private by the Service except for those that you wish to disclose. It is unacceptable to disclose the contact information of others through the Service. If you violate the laws of the United Arab Emirates and/or the terms of use of the Service you forfeit your privacy rights over your personal information.
  • Unsubscribe information: If at any time you wish to have your information removed from our active databases, please contact or customer service team. Additionally, you will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.
  • Third party website links: The Site may contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.
  • Cookies: Like many websites, the Site may use ‘cookie’ technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.
  • No spam or spoof emails: We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to customer service. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.
  • Credit and Debit Card Security: Currently, does not need, neither require any monetary, financial, credit and debit card information to use its services. Do not provide any such information while using the site